Omnichannel solution
We enable your brand to connect directly with its customers. Through our omnichannel platform, we ensure an engaging, dynamic, and efficient experience.
Our omnichannel solution
Improve your channel ecosystem in Latin America and create a seamless experience for your customers
Our omnichannel model focuses on every channel and touchpoint of the end customer.
Together with your brand, we build a standardized, frictionless, and customer-centric experience across the region.
Your customers will experience services such as:
- Buy online, pick up in-store
- Unified customer service
- Multiple delivery options
- Frictionless returns and cancellations process
¿Why choose IX Comercio for your omnichannel operation?
Operate locally without being local
Expansion speed
Operations
in 12 countries
Direct importation, not outsourced
Importer registration
Operational efficiency
Our physical retail solution
- Market insights
- Inventory management
- Shrinkage control
- Operational execution
- Human resources management
Our digital retail solution
- Integration with a digital sales platform
- Fulfillment
- Invoicing
- Customer Service
- Business Intelligence
¿How do we do it?
Consistency in cross-channel brand management
Real-time business information and data
Unified inventory
Local invoicing
Centralized pricing management
Flexible replenishment
Unified reverse-logistics platform
Ship-from-store / multi-warehouse operation
Integrated data support for customer service
Omnichannel Operation Success Stories
Integration of physical and digital channels for a seamless, customer-centric shopping experience
Physical stores
Digital Stores
Endless Aisle
Physical stores
Digital Stores
Bopis model
Kiosk
Regular store
Pop-up store
Regular store
Regular store
Regular store
White label
Marketplace
Retail marketplace
White label
Marketplace
Retail marketplace
A 360° View of Your Business
TotalCommerce centralizes your business information to manage and oversee omnichannel operations, enabling real-time, data-driven decision-making across every channel and business process.
Real-time traffic and sales by channel
Supply management
Payment-method metrics
Last-mile and delivery indicators
Customer Service
Product, pricing, and promotion management
Other Services
Construction management
Expansion strategy
Marketing / Sales Consulting
Ecommerce platform
First-level Customer service
We are available
to help you to grow
